The priority service, which is possible in France and worldwide. With the priority method , La Poste and PLANET UNDIES pays the whole or part of the shipping fees. The delivery time is of about 2 days for France, Luxemburg and Belgium 3 to 6 days for other European countries 10 to 15 days for the rest of the world.
When products are available, parcels are sent within 48 hours (Saturday, Sunday and bank holidays not included, and except if there is a special notification). If a product is not available, waiting time before shipping is indicated in the order recapitulation.
Processing and delivery times can be longer during holidays or high activity (from 01/08 to 15/09 and from 15/12 to 05/01)
If you don't receive your order, you have 21 days after the departure date to inform us. After this deadline, we won't be able to accept your claim. After an enquiry, if your package is considered as definitely lost, refund will be held from 60 days after the day you informed us of the delivery problem.